We created a fresh, new website and brand back in October 2022. The login data from the old site was not transferred over during the process. If you haven't already, you will need to create a new membership on this new site by clicking here.

We created a fresh, new website and brand back in October 2022, in creating a new site on a new platform, the old site data was not brought forward. So you can only access tickets from after October 2022.

Event invoice downloading is simple.

1. Log into your account.

2. Go to your My Events page. You can access this after logging in on your dashboard, or under the 'Members' tab in the menu.

3. Click the 'Click to download invoice' button under the event.

Before you can download a certificate, you must have reviewed the event on your My Events page.

Event reviewing is simple.

1. Log into your account.

2. Go to your My Events page. You can access this after logging in on your dashboard, or under the 'Members' tab in the menu.

3. Click the 'Submit Event Review' button under the event.

After submitting a review, certificates take up to 14 days to be approved.

They can then be downloaded from that same page by clicking 'Download Certificate'.

Membership is free until 1st January 2024. From January, members will be asked to upgrade to a paid account at £65 per year.

In the unfortunate event that you can no longer attend a seminar, our refund policy is as
follows:

Up to 3 months before the event – You can request a refund of the seminar fee, minus the
booking transaction fee (usually around 1.95% of the seminar fee)

Between 3 months and 1 month before the event – You can request a refund of the
seminar fee, minus the booking transaction fee (see above) and minus the day delegate rate
for the seminar weekend (2024 - £110 per person, per weekend)

Within one month of the event – No refund will be provided

We do not credit any seminar fee for future use.